Refund policy

Return & Refund Policy – VineTerce

 

 

At VineTerce, we take pride in offering high-quality products and a smooth shopping experience. Our return and refund policy has been designed to be clear, fair, and transparent for all customers.

1. Return Eligibility

You may request a return within 14 days of receiving your order, under the following conditions:

• The product must be unused, in its original condition, and with all tags intact.
• Sale and discounted items are not eligible for return unless they are defective.
• Custom, personalized, or special-order items cannot be returned unless they present a manufacturing defect.
• Only defective or damaged items are eligible for an exchange.

All return requests must be made through our chatbot for verification and instructions.

 

2. Refunds & Exchanges

• VineTerce does not issue monetary refunds under any circumstances.
• If your product is confirmed as defective, you will be required to return it, and we will send you a new replacement item once the original item has been received and inspected.
• Return shipping costs are the customer’s responsibility unless otherwise stated.
• Please allow 10–15 business days for processing once the returned item is received.

 

3. How to Start a Return

 

To report a defective item or request a return:

👉 Contact us directly through our chatbot and provide:

• Your order number
• A brief explanation of the issue
• Photos or videos showing the defect

Our team will guide you through the next steps.